Service automation is the process of integrating all domain and functionality tools into various automation layers in order to have unified interface for all workflows. It is the process of automating events, processes, tasks and business functions. Service automation helps in achieving multi-dimensional visibility into businesses and helps in streamlining the service process.
- Design:Design processes and process updates with low-code development so that business users and IT teams can easily collaborate on process improvement.
- Automate:Automate processeswhere needed with a unified platform for process automation that provides the best-fit technology or worker for the challenge.
- Optimize:Optimize business efficiency with process mining. Leverage the insights necessary to identify the value of your digital solutions and where to apply your efforts for maximum benefit.
Benefits of process automation.
Efficiency
Fewer manual steps means faster, more efficient business processes. According to a Forrester study, companies can see 95% faster operational processes. You can free up valuable resources and allocate them to more strategic areas of your business.
Innovation
Process automation frees human workers to perform high-value cognitive tasks, rather than the tedious work that’s better suited to machines. It also gives your organization the agility you need to change with the environment around you.
Cost savings
Despite the upfront costs of implementing process automation, the long-term savings are significant.
Accuracy
By automating repetitive tasks that used to be subject to human error, you can improve accuracy, saving valuable time that would otherwise be spent finding and fixing inevitable mistakes.